---
title: "Contact Us"
url: https://www.smwrapfilm.com/contact-us/
date: 2026-08-07
modified: 2026-10-21
lang: en
author: "Shimao"
description: "Quick answer: Shimao answers wholesale enquiries from its Dongguan factory within one business day. Send product type, thickness, width, quantity and destination port, and the team replies with a quotation,..."
word_count: 311
---

# Contact Us

# Contact Us

Tell us what you need — product type, quantity and target specs. We reply with pricing, samples and lead time.

- Factory-direct TPU PPF, color change film & window films
- OEM / ODM — your brand, our production
- Ask for pricing, samples and lead times

**Email:** [sales@smwrapfilm.com](mailto:sales@smwrapfilm.com)

**Live chat:** bottom-right corner of this site

OEM / ODM InquiryYour NameWork EmailWhatsApp / PhoneCompanyProduct InterestClear Paint Protection FilmColor Change PPFCar Window FilmArchitectural Window FilmOEM / ODM PartnershipOtherMessageSubmit Form

**Quick answer:** Shimao answers wholesale enquiries from its Dongguan factory within one business day. Send product type, thickness, width, quantity and destination port, and the team replies with a quotation, roll specification and shipping options on EXW or FOB terms.

## What should I include in a first enquiry?
Product line (PPF, colour-change wrap or window film), thickness, width and roll length, colour or VLT, quantity, and destination port. If you need private label, say so up front: artwork, core printing and carton design change the lead time from 7–15 days to 15–25 days. A reference photo or sample link shortens the back-and-forth.

## How fast does Shimao reply?
Within one business day, in English, Spanish, Russian and other languages covered by the sales team. Quotations for stock shades go out the same day in most cases; custom specifications take one to two days because the technical team confirms thickness, adhesive and top coat. Follow up by email if a reply has not arrived in 48 hours.

## Can I order samples before a bulk order?
Yes. Sample swatches and short rolls ship by air, usually within 3–7 days, and the cost is credited against the first bulk order in most cases. Test the sample on the actual substrate, at the temperature your installers work in, before committing to a full roll program.

Reference material: [ICC Incoterms 2020](https://iccwbo.org/business-solutions/incoterms-rules/incoterms-2020/) defines EXW and FOB obligations, and the [U.S. Commercial Service country commercial guides](https://www.trade.gov/country-commercial-guides) cover export and customs practice.